Shipping Policy – Kalinga Handicraft

At Kalinga Handicraft, we take great care in delivering our handcrafted products — including paintings, frames, and Dokra art pieces — to your doorstep safely and on time. Please read our shipping policy below to understand how we manage and deliver your orders.

Order Processing Time

  • All orders are processed within 2–3 business days after confirmation.

  • During high-demand periods or holidays, processing times may extend slightly.

  • You will receive an email or SMS notification once your order has been shipped.

Shipping Methods & Delivery Time

  • We partner with reliable courier and logistics providers to ensure safe and prompt delivery.

  • Standard delivery time is 5–10 business days depending on your location.

  • For remote or rural areas, delivery may take additional time.

Shipping Charges

  • Shipping charges are calculated based on the weight, dimensions, and delivery location of the products.

  • Final shipping costs will be displayed at checkout before payment.

Packaging

  • We use sturdy, secure packaging to protect delicate items like paintings, frames, and Dokra art pieces.

  • All fragile items are packed with extra cushioning to minimize transit damage.

Tracking Your Order

  • Once your order is shipped, you will receive a tracking ID via email/SMS.

  • You can track your shipment directly on our courier partner’s website or through the tracking link provided.

International Shipping

  • Currently, we ship only within India.

  • For international delivery inquiries, please contact our support team at kalingahandicraftonline@gmail.com

Damaged or Missing Items

  • In the rare event of receiving a damaged or defective product, please notify us within 48 hours of delivery at kalingahandicraftonline@gmail.com with photos of the packaging and the item.

  • We will guide you through the replacement or refund process as per our Return Policy.

Address & Contact Details

  • Please ensure your shipping address and contact number are entered correctly during checkout.

  • Kalinga Handicraft will not be responsible for delays or undelivered packages due to incorrect details provided.

Contact Us

For any shipping-related questions, please email us at kalingahandicraftonline@gmail.com or call +91 98533 39039. Our support team will be happy to assist you.